Frequently Asked Questions

Welcome to the ZellaMall Frequently Asked Questions page! We've compiled answers to some of the most common questions our customers ask. We hope this resource helps you find the information you need quickly.

1. How can I place an order?
   To place an order, simply browse our product catalog, select the items you'd like to purchase, and click "Add to Cart." Then, follow the steps in the checkout process to complete your purchase.

2. What payment methods do you accept?
   We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay for a secure and convenient checkout.

3. Can I cancel or modify my order after it's been placed?
   Once your order is confirmed, making changes may be difficult. However, please reach out to our Customer Support as soon as possible, and we’ll do our best to assist you.

4. What is your shipping time frame?
   We typically process orders within 1-2 business days. After processing, delivery times usually vary between 7-9 business days, depending on your location.

5. Do you offer international shipping?
   Yes! We offer free worldwide shipping on all orders, so no matter where you are, we’ve got you covered.

6. What is your return policy?
   We offer a 30-day return policy. You can return items within 30 days of delivery for a full refund or exchange. For more details, please visit our Return Policy page.

7. How long does it take to receive a refund?
   Refunds are typically processed within 5 business days once we have received the returned item.

8. Are your products dishwasher safe?
   While many of our products are durable, we recommend hand washing to maintain their quality. Please refer to the care instructions included with your purchase for specific details.

9. Do you offer a warranty on your products?
   Yes, many of our products come with a warranty. Please visit our Warranty Page for more details on product warranties.

10. How can I contact your customer support team?
    You can reach our dedicated customer support team via email at support@zellamall.com or through our live chat for real-time assistance.

If you have any other questions or need further assistance, don’t hesitate to get in touch. We’re here to ensure your shopping experience at ZellaMall is as smooth and enjoyable as possible!