Return and refund Policy

return & refund policy

Welcome to the ZellaMall return and refund policy. We want you to shop with confidence, so please review the terms below regarding returns and refunds.

return period

You have 30 calendar days from the date you receive your order to request a return or exchange.

return shipping costs

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a traceable and insured shipping method to ensure your return arrives safely.

how to return

To initiate a return, please contact our customer support team at support@zellamall.com with your order number and reason for return. We will provide you with the return address and instructions.

refund processing

Once we receive your returned item and inspect its condition, we will review your request within 2 business days. If approved, a refund will be issued to your original payment method within 5 business days. Refunds include the item price and applicable taxes; original outbound shipping costs are non-refundable.

condition of returned items

Items must be returned in their original, unused condition with all tags and packaging intact. We reserve the right to refuse refunds for items that do not meet these conditions.

defective or incorrect items

If you receive a defective or incorrect product, please contact us immediately at support@zellamall.com. In these cases, ZellaMall will cover the return shipping costs and arrange a replacement or full refund at no extra charge.

contact us

If you have any questions about your return or refund, please contact us at:
Email: support@zellamall.com

Thank you for shopping with ZellaMall. We appreciate your business and strive to provide you with the best service possible.