Shipping & Delivery Policy

At Zellamall.com, we’re dedicated to getting your order to you quickly, securely, and efficiently—no matter where you are in the world.

📦 Shipping Overview

  • Shipping Cost: Free worldwide shipping on all orders.

  • Processing: Orders are processed within 2 business days (UK TIME).

  • Tracking: You’ll receive a tracking number once your order ships.

  • Delivery Partners: We partner with top carriers like Royal Mail/Parcelforce, Evri (formerly Hermes), DPD/GLS, DHL, UPS, FedEx, and USPS, ensuring reliable delivery globally.

🌍 Estimated Delivery Times

Region Estimated Transit Time Carrier / Notes
United Kingdom 3–5 business days (standard) <br>1–2 days (express options) Royal Mail Standard, Parcelforce, Evri, DPD, UPS Next‑Day
Europe 3–7 business days DPD/GLS (1–2 days EU‑wide), DHL, UPS Express (1–3 days) 
United States 5–10 business days USPS Priority Mail Int’l (6–10 days) 
Canada 7–12 business days Canada Post / UPS / DHL
Australia & New Zealand 7–15 business days Australia Post, DHL, Aramex
Rest of World 10–20 business days Varies by carrier and destination; Express options 2–5 days (DHL/FedEx/UPS)

🕐 Order Processing Time

  • Orders ship within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays ship the next working day.

🚫 Undeliverable Packages

If a package is returned due to incorrect address, refusal, or failed attempts, we’ll contact you to reship or refund (excluding shipping costs, if applicable).

📨 Lost or Delayed Shipments

If your order hasn’t arrived within the estimated timeframe, email us at support@zellamall.com. We’ll investigate and ensure you're taken care of.

⚠️ Customs, Duties & Taxes

  • Shipments to the EU over €150 incur import VAT/duties; customers are responsible unless you opt for Delivered Duty Paid (DDP) at checkout.

  • Couriers like DHL, UPS, FedEx often pre-pay duties and bill on delivery, with possible brokerage fees.

🚚 Carrier Highlights

  • Evri (formerly Hermes UK): With its tie-up with DHL eCommerce, expect faster cross-border delivery across Europe. 

  • DHL Express: Often the fastest for international shipping—1–3 days worldwide. 

  • FedEx & UPS: Reliable 1–3 day express services globally; FedEx economy and USPS offer affordable slower options.

🌐 Shipping From

  • UK‑based stock ships from London, UK.

  • US‑based stock ships from NY/New Jersey.

  • We always assign the fastest shipping origin.

🕊️ Why Choose Us?

  • Free global shipping

  • Fast processing (2 days)

  • Reliable tracking & partnerships

  • Multiple delivery options tailored to your region

❓ Questions?

For special requests, bulk shipments, or delivery assistance, contact our GDPR‑compliant support team:
📧 support@zellamall.com

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