Welcome to the ZellaMall Refund Policy page. We are committed to ensuring that you have the best shopping experience with us, and we want you to be completely satisfied with your purchase. Please review our guidelines for returns and refunds below.
Return Period
You have 30 days from the date of delivery to return any item purchased from ZellaMall.
Refund Processing
Once we receive your returned item, please allow up to 5 business days for us to process your refund to your original payment method. You will receive an email notification once your refund has been initiated.
Eligibility for Returns
To be eligible for a return and refund, your item must be in its original condition, unused, and in the same packaging as when you received it. Any product that is damaged or not in its original condition may not be eligible for a refund.
Return Process
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Contact our Customer Support to initiate the return process. Please provide your order number and a brief description of the reason for the return.
- Our customer support team will guide you through the return process, including providing a return shipping address, if necessary.
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Pack the item securely in the original packaging or a suitable alternative and include a copy of the packing slip or your order confirmation.
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Ship the item back to us using a traceable and insured shipping method. Please note, you are responsible for the return shipping costs.
Refund Status
Once we receive your returned item, we will inspect it and initiate the refund process. You will be notified via email once your refund has been processed.
Contact Us
If you have any questions or need further clarification about our refund policy, please reach out to our Customer Support team. We are here to help and ensure that your experience with ZellaMall is as smooth as possible.
Thank you for choosing ZellaMall. We appreciate your business and look forward to serving you with top-quality products!