WOMEN HIGH TOP PLATFORM SNEAKER

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Uk, and China by ePacket or EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Europe, United States, Canada, Australia: 6 - 9 Business days.

*This doesn’t include our 1-3 day processing time.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Order Cancellation

At ZellaMall, we understand that sometimes plans change. Here’s everything you need to know about canceling your order:

Can I cancel my order?

Yes, all orders can be canceled until they are shipped. If you’ve placed an order and need to make changes or cancel it, please contact us within 12 hours of placing the order. Once the packaging and shipping process has started, your order can no longer be canceled.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order by mistake and still wish to receive it, the best option is to place a new order on our site. Simply complete the checkout process again to finalize the new order. If you need any assistance, feel free to reach out to us at support@zellamall.com.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive a confirmation email once your order has been successfully canceled. If you haven’t received this confirmation email, please contact us at support@zellamall.com (be sure to include your original order number), and we’ll be happy to confirm the cancellation status for you.

We’re here to assist you and ensure that your shopping experience at ZellaMall is as smooth as possible. If you have any questions, don’t hesitate to contact our customer support team!

Welcome to the ZellaMall Refund Policy page. We are committed to ensuring that you have the best shopping experience with us, and we want you to be completely satisfied with your purchase. Please review our guidelines for returns and refunds below.

Return Period

You have 30 days from the date of delivery to return any item purchased from ZellaMall.

Refund Processing

Once we receive your returned item, please allow up to 5 business days for us to process your refund to your original payment method. You will receive an email notification once your refund has been initiated.

Eligibility for Returns

To be eligible for a return and refund, your item must be in its original condition, unused, and in the same packaging as when you received it. Any product that is damaged or not in its original condition may not be eligible for a refund.

Return Process

1. Contact our Customer Support to initiate the return process. Please provide your order number and a brief description of the reason for the return.
2. Our customer support team will guide you through the return process, including providing a return shipping address, if necessary.
3. Pack the item securely in the original packaging or a suitable alternative and include a copy of the packing slip or your order confirmation.
4. Ship the item back to us using a traceable and insured shipping method. Please note, you are responsible for the return shipping costs.

Refund Status

Once we receive your returned item, we will inspect it and initiate the refund process. You will be notified via email once your refund has been processed.

Contact Us

If you have any questions or need further clarification about our refund policy, please reach out to our Customer Support team. We are here to help and ensure that your experience with ZellaMall is as smooth as possible.

Thank you for choosing ZellaMall. We appreciate your business and look forward to serving you with top-quality products!